Privacy & Data Policy Information

We are committed to protecting your privacy and maintaining strict confidentiality. Please see our Privacy & Data Information below.

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Privacy Policy

This Privacy Policy (the Policy) describes how Island Home Care Limited, trading as “Island Home Care”, collects, uses and shares the information you provide to us and the information we collect in the course of operating our business and our website.

In this Policy when we refer to Island Home Care or “we”/“us”/“our” we mean Island Home Care Limited. The registered office of Island Home Care is at Beach View, La Route de la Haule, St Peter, Jersey JE3 7YD. We are regulated by the Jersey Care Commission.

We may revise this Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

This Policy describes:

The information that we collect;
How we use the information we collect;
How we share information with third parties;
Keeping your information and information security;
Your choices and rights; and
How to contact us and other important information.

The information that we collect and where we get it from

"Personal information" is any information that can be used to identify you or that we can link to you and which we have in our possession or control.

We will collect and process the following personal information about you:

Information that you provide to us

We will process personal information that you give to us including when you email us or contact us through various channels as follows:

Signing up for services on our Site: when you sign up for newsletters, webinars, events or obtain services from us or when you contact us with queries or respond to our communications the personal information you provide may include your full name, title, telephone number, email address and content, date and time of your email correspondence and information about your employer or your business.
In connection with our provision of services: if you are a client of Island Home Care you will provide us with personal information when you become a client. If you are not a client we may collect or receive your personal information because you are involved with one of our clients.
Recruitment application: when you apply for a role with us you may provide us with your full name, date of birth, nationality, education and qualification details, your gender, your CV, photograph, passport details, home address and home telephone number, mobile telephone number and other details set out in your application.

Information we otherwise collect about you

We will also collect information about when you use our services or when we otherwise interact or correspond with you. We use various technologies to collect and store information when you visit our websites. We may, for example, collect information about the type of device you use to access the websites, your IP address and your geographic location, the operating system and version, your browser type, the content you view and features you access on our websites, the web pages and the search terms you enter on our websites. For information about how we use Cookies and the choices you may have, please see our Cookies Policy.

Information we obtain from other sources

If you apply for a position with us we may collect personal information relating to past employment, qualifications and education, opinions from third parties about you, past employment history and other details about you, which will be provided to us by a third party that provides background screening services to us.
If we collect or receive your personal information in the context of our provision of services we might receive information from third parties such as your employer, other parties relevant to the services we are providing (e.g. counterparties in transactions) and others such as regulators and authorities. That information could include your name, contact details, employment details and other information relevant to the services that we are providing to our client.

How we use the information we collect

We may do the following with your personal information:

use it to provide services to the relevant client;
use it to engage in marketing and business development activity in relation to our services. This may include sending you newsletters, marketing communications and other information that may be of interest to you;
where you have applied for a position with us, to review and process your job application;
to comply with legal and regulatory obligations that we have to discharge;
use it to establish, exercise or defend our legal rights or for the purpose of legal proceedings;
record and monitor your use of our websites or our other online services for our business purposes which may include analysis of usage, measurement of site performance and generation of marketing reports;
use it for our legitimate business interests, such as undertaking business research and analysis, managing the operation of our websites and our business;
use it to look into any complaints or queries you may have, and
use it to prevent and respond to actual or potential fraud or illegal activities.

Also, we may collate, process and share any statistics based on an aggregation of information held by us provided that any individual is not identified from the resulting analysis and the collation, processing and dissemination of such information is permitted by law.

Grounds for using your personal information

We rely on the following legal grounds to process your personal information, namely:

Consent - we may (but usually do not) need your consent to use your personal information. You can withdraw your consent by contacting us (see below);
Performance of a contract - we may need to collect and use your personal information to enter into a contract with you or to perform our obligations under a contract with you;
Legitimate interest - we may use your personal information for our legitimate interests, some examples of which are given above; and
Compliance with law or regulation - we may use your personal information as necessary to comply with applicable law/regulation.

How we share information with third parties

We may share your personal information outside of Island Home Care. This may include:

Third party agents/suppliers or contractors, bound by obligations of confidentiality, in connection with the processing of your personal information for the purposes described in this Policy. This may include, but is not limited to, IT and communications service providers;
Third parties relevant to the services that we provide. This may include, but is not limited to, our insurers and software providers; and
To the extent required by law, regulation or court order, for example, if we are under a duty to disclose your personal information in order to comply with any legal obligation.

Where we transfer your personal information outside Europe, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. This can be done in a number of different ways, for instance:

the country to which we send the personal information may be approved by the European Commission;
the recipient may have signed a contract based on “model contractual clauses” approved by the European Commission, obliging them to protect your personal information; or
where the recipient is located in the US, it may be a certified member of the EU-US Privacy Shield scheme.

In other circumstances, the law may permit us to otherwise transfer your personal information outside Europe. In all cases, however, any transfer of your personal information will be compliant with applicable data protection law.
You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out below.

Keeping your information and information security

How long we hold your personal information for will vary and will depend principally on:

the purpose for which we are using your personal information - we will need to keep the information for as long as is necessary for the relevant purpose, and
legal obligations - laws or regulation may set a minimum period for which we have to keep your personal information.

We will ensure that the personal information that we hold is subject to appropriate security measures.

Your choices and rights

You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the details set out below.

These rights include:

Obtaining information regarding the processing of your personal information and access to the personal information which we hold about you.
Please note that there may be circumstances in which we are entitled to refuse requests for access to copies of personal information.
Requesting that we correct your personal information if it is inaccurate or incomplete.
Requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information but we are legally entitled to retain it.
Objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances.

Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to refuse that request.

In some circumstances, receiving some personal information in a structured, commonly used and machine-readable format and/or requesting that we transmit that information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to us.
Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us.
We can, on request, tell you which data protection authority is relevant to the processing of your personal information.

How to contact us and other important information

If you would like further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please contact us. You can do this by writing to us at info@islandhomecare.co.uk.

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Data Retention Policy

We only obtain ‘personal data’ as defined in the Data Protection (Jersey) Law 2018, by lawful and fair means. We hold personal data in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the data is processed. We collect data from clients and staff:

as a result of “business need”, in order to help us to operate a safe and effective service;
as a result of local regulatory requirements; and
in order to comply with the best practice recommendations of our insurers.

We destroy data provided to us by unsuccessful applicants for positions within 6 months of deciding that their application has been unsuccessful.

We generally hold data for a period of 10 years from the date on which:

in relation to data provided about clients, they cease to receive care form us, and
in relation to our team members, the date on which they cease to be engaged by us.

Our standard retention policy is subject to any rights properly asserted pursuant to Article 32 of the Data Protection (Jersey) Law 2018. We may amend this policy from time to time as a result of changes in relevant ‘best practice’ or the requirements of our insurers or regulator.